MT Wirefree customers now with Double Dog Communications
Posted: 12 May 2008 07:24 PM   [ Ignore ]
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Are there any other MT Wirefree customers out there who are now with Double Dog Communications (DDC)?  I had e-mail and web mail access on Saturday night - but nothing on Sunday.  I called and left a message with DDC and received no return phone call today (Monday) about my problem.  I called again this evening, but of course, too late for their business hours - so I left a message again.  I didn’t realize I wouldn’t be able to get my e-mail through web mail or outlook - where I used to get my web mail, it is now an “under construction” page.

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Posted: 13 May 2008 06:29 AM   [ Ignore ]   [ # 1 ]
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Apparently MTWirefree was sold to DoubleDog. I found out when calling about problems my parents were having. They were never told. Of course, in their case, who cares. The service was not working for months and communications were going unanswered all the time.

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Posted: 13 May 2008 07:32 AM   [ Ignore ]   [ # 2 ]
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Yup.  Glad I dodged that one.  Didn’t get a timely callback for installation a few years ago, and figured that was a bad sign.  Turns out it was!

Since then, I’ve suffered with Clearview, but at least it works more often than not.

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Posted: 13 May 2008 06:28 PM   [ Ignore ]   [ # 3 ]
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Yeah - someone finally got back to me today - seems I needed to change my incoming and outgoing mail servers (which I knew, but needed someone to tell me what the name of them were).  You would think when MT Wirefree sent out their message saying thanks for being a customer, but we are selling out to DDC, they would give us the correct mail servers, or DDC would contact us well in advance of these issues.  Seems like there is always something.  If there is anyone who needs the mail servers, let me know, I have that info now.

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Posted: 14 May 2008 12:06 PM   [ Ignore ]   [ # 4 ]
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It looks like we are all with DDC now, I talked to someone about a bill I got, and they said we will eventually have to change our email address....  I don’t like having to do that… looks like we don’t have a choice.  I think a mailed letter would have been moree approiate thatn an email.... not too business like for me… too impersonal for all the monies I have mailed them.  It certainly came out of the blue too..  Would have been nice to have notice instead of after the fact.

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