Ship of Fools - 15 December 2011 02:09 PM
I must be confused! Are we talking about simply a high minimum or are we talking about a merchant charging above a legally set limit? I see a big difference, one is a business decision, the other may not be legal. I too am compassionate for the small business, but am certainly not compassionate for those that choose to break the law. So which is it?
Well, like many things on this board, people want it to be like Burger King and have it their own way. People want to support local business, (myself included), but to what extent? Being hosed? I’m pretty sure if Home Depot or Walmart did this, there’d be a torch parade down 851 to burn the giant down. But it’s OK for small businesses to do it?
Setting minimums is one thing. There are allowances for it. But setting your own limit (above/against the agreement that you the merchant have signed with the credit card company) and/or assessing a surcharge for credit transactions (again, something against the agreement that you have signed) is not only illegal, against the agreement you have with the credit card companies, but it’s not a good business practice. Not honoring this business practice (in my opinion) is no different than having poor quality product or poor customer service. A small business (or any business) presents itself as a “package” to a consumer. If your whole package starts alienating customers a little bit here, and a little bit there, before long you’re going out of business and then everyone is up in arms because people aren’t supporting local businesses.
And honestly, if they don’t follow this business practice, it makes me wonder what else are they doing/not doing that I’m NOT seeing?