NOTE: I confirmed this at Snopes’ web site. For further information click here: http://www.snopes.com/inboxer/nothing/free411.asp

A friend checked this out and said it was true.

Cell phone companies are charging us $1.00 or more for 411/information calls when they don’t have to. When you need to use the 411/information option, simply dial 1-800-FREE-411 or 1-800-373-3411 without incurring a charge at all except for the minutes required to make the call. This is information people don’t mind receiving - Pass it on.

Works on home phone also. I have not checked it out but I will and see if its charged or not when I get my phone bill because I have payed extra on my bill when I used it or when my wife used it.