The Lee’s are good people, when you handle so many permits as they have over the years I would figure that there would be some problems. I don’t know any real numbers such as a ratio of permits to complaints, but I’m choosing to not make any judgements until the issue is resolved or litigated.
A comment was made earlier about the motivation to pass permits to make $$, wouldn’t they still be able to charge a fee if there was a fail? Also, for me anyway, integrity and reputation is a bigger motivator than what money can be made.